SSL renewals aren't automatic. You'd have to place an order each year.
You should drop a ticket at least 10 days prior SSL expiration. SSL expiration date can be found within browser - please click on green lock in Google Chrome or yellow lock "Security Report" in Internet Explore. Please provide the following:
a) domain name for SSL installation. NOTE: SSL Certificates can only be used on Web servers hosting the Common Name specified during enrollment. For example, an SSL Certificate for the domain "domain.com" will receive a warning if accessing a site named "www.domain.com" or "secure.domain.com", because "www.domain.com" and "secure.domain.com" are different from "domain.com". Please choose domain or subdomain carefully!
b) Company name (commercial sites only) or Site Name (non-commercial sites)
c) Full Address
d) Phone Number
e) Company Division (for example, "Sales" or "Support")
f) Email Address
Your order will be sent to SSL vendor for approval. Your dedicated security certificate will be installed within 1-2 business days.
I don't have a SSL certificate yet.
If you want to purchase a SSL certificate from us, you can log into your client area > My Services. Click on the Product Details Icon next to your package. At the bottom of your Product Detail are Account Addons. Click "Click to view available addons". If you have certificate from another company we can install if for you, but need certificate with all CA-bundle(chain) files to be sent to us.
Note that installation of SSL certificate itself is free of charge, but it requires a dedicated IP to be assigned to your domain. This means that you would need to get a dedicated IP from us if you want to secure your domain with the certificate. Dedicated IP costs $4.00 per month and can be purchased as an available addon.